Most
Frequently Asked Questions
Q: Who do I ask if I have a problem with my computer?
You need to talk to your building tech. If you are not sure who
your building tech is, you can view a list here.
Q: Why doesn't my e-mail work?
Look through the E-mail FAQ. You may find the answers you seek there,
if not contact your building tech.
Q: Is it okay to move my computer?
Unfortunately the Information Technology department does not recommend
this. If you really need to move your computer, make sure to speak
with your building tech first.
Q: I tried to turn off my computer and
it's not turning off.
Try holding the power button for at least four seconds. That should
usually do it.
Q: Why can't I log in?
First of all, check your username field. Your username should consist
of your first initial in addition to your last name, without spaces.
Next, check your caps lock key and make sure it's off. If you've
forgotten your password, contact your building tech. Student uernames
are their first name with a space and then their last name.
E-mail FAQ
Q: How do I check
my e-mail?
If your computer has been set up for e-mail,
you should be able to run Microsoft Outlook to check your e-mail.
This is the icon for Microsoft Outlook 
Q: What if my computer isn't set up for my e-mail?
Ask your local building tech to set you up.
Q: How do I read my e-mail?
All you need to do is double-click on the subject line in your
Inbox, like this:
Q: How do I reply to a message?
Click the 
button in the message window.
Q: How do I forward a message?
Click the 
button in the message window.
Q: How do I write an e-mail?
First, click the 
button.
Next, type in who you want to send the message to. If the person
works for the school district, you can simply enter their full name.
You can also type in any e-mail address. To send it to more than
one person, separate names or addresses with semicolons.
Make sure to type in a subject, as this is the first thing others
see about your e-mail.
Now you're ready to type your e-mail. Click in the big white space
in your message window and start typing.
When you're finished, click the 
button.
Q: What are attachments?
When you send an e-mail with an attachment, you are sending a file
with the e-mail.
Q: How do I send an attachment?
To send an attachment, first type out an e-mail as described in
the "How do I write an e-mail" question above. Then click
the 
button and locate the file either on your computer or on a networked
drive. Click OK. The file is now attached. Note that in the Dieringer
School District, attachment size is limited to 5 megabytes. For
information on files and the file system, see the File FAQ.
Q: I can't get e-mail attachments from my friend outside
the school district. Why?
While the main e-mail computer for the district allows most types
of attachments (such as documents and pictures) through, it automatically
filters out any attachments that could contain harmful viruses or
programs (those with extensions like ZIP, EXE, COM, BAT, JS, and
VBS). This is for your protection. For a full list of blocked extensions
click here.
Q: How do I get a list of addresses for only my school?
Unfortunately, this is a service not provided by the Information
Technology department.
Q: I tried to send an e-mail to someone outside the school
district and it didn't work. What's wrong?
First, verify that the e-mail address is correct. If it is, the
problem is not your computer it is a problem with the receiving
end.
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